*****URGENT MESSAGE TO ALL PLAYERS*****

[SamNL]

Well, nobody has accepted me on their Skype yet so I've send them another mail now to see if I can get a reaction from them.

Fingers crossed.

[Gordonline]

Hi Sam

Sorry I thought you were already chatting via Skype, they can take a while to accept your friend request, I do hope they sort it out, don't forget to mention that other players you know have had their money refunded

BTW, I had this reply to my complaint about the compensation and appalling way the y handled it

Gordon

Date: 10.03.2014 16:50:41
Project: BetCruise
From: Management
Subject: RE: Missing Funds
Dear Gordon

We would like to inform you that Management only interferes in extreme matters.
There was an technical error with the software, which lead to this situation.
Please note that with any difficulty/software issue, the players funds are always secure and protected.
And in our opinion, the 10Euro compensation is the maximum we can offer in this case.
Again, please accept our deepest apologies for the inconvenience this may have caused you.
Hope to have informed you well.
p.s. If you have any other question, please feel free to contact us again.
Regards,
The BetCruise Management

[SamNL]

This is the message I received from them:

Dear SamNL,

Your email has been forwarded to the department concerned.
You will be contacted as soon as possible with the outcome.

Regards,
The BetCruise Support Team

[ddarko]

@ Gordon

I have to ask, apart from the high limits, why would anybody play at a live casino that takes 10% of you winnings ?

[Gordonline]

Ddarko

I don't play on their No Zero wheel, so don't have to worry about the 10% commission

Sam

Don't understand why all players haven't received their money back, but at least you know they will return it

Gordon

[Azim]

Not sure if this is the same issue or not.

I just logged into their live Casino.

Went to play Auto Roulette. I got a black screen. I got disconnected.

Went back into my account, my funds were 0 however my BetVenture account had my funds.

Picked up Live Roulette and got a black screen. However this time I clicked Exit game.

My funds were back into Bet Voyager account.

I hope this helps and is part of the same issue.

[SamNL]

I'll wait for their reaction.

If I don't get any reaction by tomorrow I'll send them a message through Skype to get their attention.
But at least I now know that they do return my money sooner or later.

[ddarko]

Ddarko

I don't play on their No Zero wheel, so don't have to worry about the 10% commission

My deepest apologies as normal, I've got the wrong end of the stick.....

[Gordonline]

#Azim

The problem we had was that the Live site was not functioning at all, and our funds were lost in their system and not attached to any Roulette game, what you experienced is normal where if you exit the game your funds will return

#Sam

Yes keep sending them a skype message and try and get hold of Tina as she was very helpful

#Ddarko

No problem, easy mistake as most play their No Zero game

Gordon

[foogus]

Finally got my money back today +10EU.

[Gordonline]

Good to hear Foogus, strange that we all didn't receive our money at the same time

Gordon

[ausguy]

ddarko - Of the many ways you can look at the 10% thing is that if the no zero allows you to end a session in profit VS some probability of having a wipeout on zero on a 37 or 38 wheel. You could argue that 90% of something is better than 100% of nothing? How would you ever know ? The short answer is you wouldn't.

[SamNL]

Still no money received on my account.

But it's good to see that they're doing something about it at the moment.

[ddarko]

ddarko - Of the many ways you can look at the 10% thing is that if the no zero allows you to end a session in profit VS some probability of having a wipeout on zero on a 37 or 38 wheel. You could argue that 90% of something is better than 100% of nothing? How would you ever know ? The short answer is you wouldn't.

I take your point, but as I never play RNG.......

[ausguy]

ddarko - you could also extend your question to the maximum limit & say why would anyone play at any casino that takes 100% of everything ?

It matters not if it's RNG or live dealer.