*****URGENT MESSAGE TO ALL PLAYERS*****

[ausguy]

Mare- Paddy Power, not banned but can't sign ?  Can you say why ?

As to your play method, as long as you win it's all good.

[Mare]

I tried to open account , but when I click on "Open an Account" page opens with no data entry fields.
I'll send them an email to see what the problem is.

[Gordonline]

Hi

Can I ask why people are discussing different gambling sites RNG and all kinds of stuff not related to my thread which was about Betvoyager and missing funds

If you want to discuss any other issues please open a new thread thanks

Gordon

[Gordonline]

Update

Earlier today they sent me a message on Skype and said that the problem will be sorted later and I should check back then, I checked at 22:30 and still no funds

I contacted them on Skype and was told that they had returned funds to their players.......I explained that mine are still missing and the reply was there are no managers in until tomorrow and they will contact them in the morning

What makes me so angry is that I am made to feel that I've no right to be annoyed that I have no access to my money and I should be patient (4 days is beyond patient) also after I complained yet again on Skype and demanded some compensation I was told that I've no right in making demands and I replied that obviously I should be happy that they've stolen my money

I have now been removed from their contacts list (how childish)....... how stupid of me for being annoyed my funds are missing

Gordon

[SamNL]

No money returned on my account either. I just checked it.

[ausguy]

Gordon - As you haven't said anything of a reply from the Curacao Gaming Board (CGB) I can only assume not much will happen with them ?

A likely scenario is that a "boss" from the CGB will pick up the phone & call up a "boss" at BV. The BV "boss" may say that they've had a few technical difficulties but these have now been resolved & every outstanding a/c holder will have their balance adjusted & all outstanding matters processed ?

Ok BV "boss" says CBG "boss" we hope things return to NORMAL & your customers stop complaining.

It may be worthwhile to fire off another email to the CGB updating your current situation ? Best of luck with it.

PS - The people you are dealing with are only office workers. They probably get fed up with complaining people all the time as the bosses, just like generals on the hill, don't cop any of the bullets ? As annoyed as you are a softly softly approach usually works best as ultimately it's they who pull all the strings.

SamNL - You're post just listed, so same as above re : CGB.

[ausguy]

Mare - switch to PM's for any non thread discussions.

[foogus]

No money returned on my account either. I just checked it.

Same situation here.

[vladir]

Just curious, how is this situation?

I personally have deposited and withdrawn several timed from betvoyager. Never had any problems. As far as I have seen here, the highest reported here missing was 250... I found it odd if they put their name and business at stake for such lower amount... It still can happen of course...

And I agree with ausgy.  Usually a calm and rational approach as the best chances of being taken to account...

[Chris555p]

For those of you who are looking for an honest online casino who makes no bs for paying
try Casino777.be.  I have no vested interest in the casino, expect that there is no bs in receiving
the $ when I win.

Would it be possible for members to suggest some good honest online casinos which
makes no bs for paying winners, thanks.

[Gordonline]

Hi All

Don't get me wrong here, I've been extremely polite on Skype and email and I don't direct my frustrations personally to any support individual, however when I am told to be patient and we are sorting out the problem and that I'm wrong to feel angry, that is very insulting, it's now 5 days and they haven't detailed exactly what's happening, or come up with an alternative way to credit back my funds

How would anyone feel if their bank behaved in such a way and you couldn't access your funds

BTW I've checked my account and still no funds or an email update which was promised yesterday

Gordon

[teo]

Hi All

Don't get me wrong here, I've been extremely polite on Skype and email and I don't direct my frustrations personally to any support individual, however when I am told to be patient and we are sorting out the problem and that I'm wrong to feel angry, that is very insulting, it's now 5 days and they haven't detailed exactly what's happening, or come up with an alternative way to credit back my funds

How would anyone feel if their bank behaved in such a way and you couldn't access your funds

BTW I've checked my account and still no funds or an email update which was promised yesterday

Gordon

Sad those things should happen but even more sadly that you ppl.play online.They all are bunch of mafia....believe me even DB...as had a very big issue with em,but for much,much larger money.

[SamNL]

I've been looking up the Curacao Gaming Control Board.

But is BV really under their jurisdiction?
Because when I look at their website it seems to me that the CGCB is only for land based casinos and not for online casinos like BV.
I looked up some more information and it seems to me that the Curacao eGaming is the company to contact here. Because they give out licenses to online casinos.
I'll send them an e-mail about the situation and I'll keep everyone up to date.

EDIT:

I've just sent the Curacao eGaming Board an e-mail about the situation.
When they reply I'll post their answer here.

[Gordonline]

Hi Sam

Thanks for the update, I have received another email to say that the department concerned is still looking into this issue and as soon as its sorted they will let me know

FYI....I did email the CGCB on Monday and as yet have not had a reply, I also emailed the Netherland & Antilles Government as according to their website run under their jurisdiction, I did receive a reply advising me that they can only give out information and to contact the Dutch Gaming Authority
I did this yesterday and if I receive a reply I will update everyone

Hopefully together we will achieve a positive outcome, its a shame that BV have not been more proactive and got their act together and sorted it by now

Gordon

[Gordonline]

Hi Sam & Foogus

Just sent an email to each of their dept's (copy below)

I look forward to their reply 


Please can you give me some advice as to the way forward
I need to withdraw my funds from your Casino as I would like to continue to play Roulette, but as you are having problems and will not give me a timescale I have no other option to do this
As you have admitted that my money is locked into a live game even though I never even played, I request that you credit my bank account and I will keep my account open until I'm happy that you've solved your technical issues
I'm sure you understand that your players cannot wait indefinitely to have access to their funds, and that this delay is unacceptable
If a Bank behaved in this manner it would lose all their custom overnight
Please confirm that you will be crediting my bank account  by the amount of 244 Euros
If you have solved the issue by tomorrow morning then I shall be happy to continue to play on your site
Thank You
Gordon