Answers From B V, to the listed Questions asked.

[chrisbis]

Here are the Initial Answers sent by Nicole Sims, (Marketing) at B. V.

There appears to be one question (No.10) that for some reason, has not been addressed.

I will chase that up.

Perhaps, after reading and digesting, Members could formulate New, ADvanced Questions for me to ask.

Maybe then, we could really get to the heart of Bet Voyager's Operation.

Cheers all.
Answers>>>>

Re: questions For B Voyager.
From:   
Nicole <nicole@gamesys.an>
View Contact
To: <chrisbis36@yahoo.com>   
Dear Chris,

Please see our answers below. Some of them are repeats, so we have combined the answers.

1. Why has BV changed the rules on Mutually Exclusive bets?

There was an tremendous amount of traffic on our servers due to offering mutually exclusive bets, and management is not willing to support unlimited traffic due to these type of bets. Therefore, we made the decision to stop offering them.

2. Are Mutually exclusive bets available on Zero tables (European/American Style)?

No, they are no longer available at any roulette.

3. If no Mutually Exclusive bets, can we have an ever-lasting Free Spins button- as other RNG casino's do?

Our policy is to allow 3 free spins.

4. Why have the table limits been altered, esp the Dozens/Columns bet when U have removed the possibility of betting on all Three Dozens/Columns, and therefore Double punished players? The bet is now smaller, but so is the progression possibility!

The same problem was arising (i.e. this was also a mutually exclusive bet).

5. Specifically, why has the Maximum table limit on flat bets been lowered from 100 to 10 (No Zero), this seems at odds to me, given that on the one hand, U want to 'Reward' players for leaving their monies in the Bet Cruise account, with an Inflation top up, but want players to bet LESS on the tables?

The generous limit was decided to be lowered to a more standard number. Please note that this only applies to flat bets in No Zero. And we still have the 1 cent minimum bet, which we think is very competitive. Regarding our daily interest, we think this is a wonderful promotion that our players enjoy, and aren't sure how it relates to roulette.

6. Just to repeat the request-..... more free spins, as Its being asked by more than one player, and I want to 'Weight' the questions as they are asked.

Please see above.

7. Connection speeds and problems.
    Several players(incl. myself) quite often see the wheel spinning endlessly, and not  delivering a result.
Are these connection issues our (player)-end issues with our server(s), or real time problems with Satellite connections Ur end?

This occurs when there is a break in the connection between the player's computer and our server, which is usually a player-end issue. In this case, the player needs to exit and re-enter the game.

8. Some other RNG Roulette casino, have a quick spin option- is that a possibility, that the SHA-256 10 number fall-out output, could be 'dumped' onto the table as a single spin button?

The client-server-client response time is 3 seconds (in some cases a bit longer). A quick spin option would not increase this speed.

8a. Or a quick spin option to just produce faster results.
most players at other casino RNG's, turn off the animation of the 'Pretend wheel' when they play............so could BV do that too?

Please see above. Turning off the animation would not change the response time.

9. Again- just giving weight to the Q.- Why does the wheel appear to get stuck, and endlessly spin. (connection issues I guess?)

Connection issues. Please see above.

10. If free spins are a real issue for the whole formate of B V game on Roulette, could U put in a 'Spin every Minute' option, as is the case at most AIRBALL/SLINGSHOT wheels?
then the player, would still get the SHA-256 random results, but a nice steady controlled pace, and any bets would be on the 'Traffic-Light' control situation, and a player would Know how long they have to bet.

(No Answer given)

11. Could U warn players when BV, Bet Cruise, is about to perform downtime/maintenance?
BV must know (or they software engineers/coders/programmers must know), when U are going to do this maintenance in advance, since they must have to inform the management that the casino will be down for business.
It is at the moment, an arrogant action on the part of BV, to not warn players, since Ur members are fromALL times zones throughout the world, and some players could be only part way through there session, and MAY be, in a recovery position, if they have lost (in a losing position), at the time BV decides to stop/halt the game for maintenance.

We inform players through our news when there will be maintenance a few days in advance. Generally, we have maintenance every Monday from 6:00-9:00 GMT. If the players get stuck in a game, please be rest assure that their money is completely safe.

12. In other RNG casino game G.U.I. the hovering of the mouse/hand over a table/felt number, usually shows how many chips are down on an individual number (or bet zone).
With B V casino window being quite small, (I know we have the option to make Full Size), its very difficult to know what that value is.
Could we have such a helpful indicator showing total chip value, either at the chip position, or on the indicator board at the top of the gaming window?

This suggestion has been passed on to our programmers. We are discussing putting it in the pop-up when you roll over with the mouse.

13. When a bet has been placed, and the spin wheel has been clicked, the amount (total) placed on the table, is then not viewable- ANYWHERE on the table, in any formate!
B V, are the ONLY casino that I know of, that at this precise moment in the game, (and esp when the wheel spins for what seems like three weeks), a player can not see what their last bet is!!

Our programmers are discussing this issue.
---
Why does B V have to remove the game window indicator, with the bet value on it, when players know (and the physics of the game don't allow any other outcome), that we can not add any more bets to the table?
The spin button disappears anyway- so why not show how much a player has 'spent' in the current bet that is spinning?
Just change the indicator window at the top, to reflect- 'LAST WON' and 'CURRENT BET'

This suggestion has been passed on to our programmers.

14. An out-right question to B V, as to whether it was the Use of 'Bots' (robot computer aid devices I think we mean here) that have been used and detected at their casino?
Is that the reason for the New rules/alterations?

The bots were among the factors. Bot severely increas the amount of server traffic.

15..........(more questions please ladies and gents)
especially like to see question arising from player experiences with B V Support, and any other services U have encountered.
I have questions, but I will 'Collate' them together!
Sometimes, B V support does not exist at all!

We apologize that you have had issues with our support. We are currently running a training program that hopefully will have them respond in a more timely fashion.

Please feel free to contact me if you have any further questions.

Kindest regards,

Nicole

[Droganson]

Bots were part of the reason, huh? Enough said for me! Lol.

[mr.ore]

Bet limits is not much a problem in a non-zero game. Probability that you win 1000 with max 10 is same as if max were 100, it would only take longer. But it is still 0.5 if your starting bankroll is also 1000. There is of course practical limit how much you can win, because of the cap.It might take hundreds of thousands of spins to get where you want or broke.

If you want to bet more on a number, just cover everything that contains that number, start with insides and after maxing them go for outsides. This is a way how to slightly increase a bet on that number. Because it is no-zero roulette, hedging does not hurt, and you get lower variance for free too.

Mutual exclusive bets - it should be a good practice not to do them, you can always compute it so that they are not mutually exclusive. On no-zero roulette they cannot hurt. I wonder why they don't program their software to simplify bets before sending them to server, they could use computing power of user's computer. For example if user bets 10 on black and 8 on red, then flash game would send bet 2 on black, as the result would be same. Same with dozens and columns.

[ThomasGrant]

Lame...
Lame...
Lame...

How lame are those responses?
They are Lame...

Server...
Why not just increase the server capacity like normal companies do?
Bots... yeah right.

I use to like them.
I know I have had issues with them.
Sync errors and such.

But after reading the response.
I just lost interest in them.

[LeoLeo11]

Lame...
Lame...
Lame...

How lame are those responses?
They are Lame...

Server...
Why not just increase the server capacity like normal companies do?
Bots... yeah right.

...because they have not enough money Thomas! LoL
Maybe the bots have decreased their money!

Anyway, I'm sure they'll consider the "increase-decrease" topic instead forum's petition here!

[esoito]

"The bots were among the factors."

That was always predictable!!

"Bot (sic) severely increas (sic) the amount of server traffic. "


PATHETIC RESPONSE!!  

UPGRADE THE SERVER, THEN.

(And upgrade the BV office spell-checker, too.)

[chrisbis]

Mmmm.

I see what Ur saying Max.

I was thinking of a more subtle approach myself.

Will have to see how discussions go.

(just a side note-----what does the (sic) mean? I always wanted to know that one?)

[esoito]

Subtle? Subtle?  What could be more subtle than pointing out the bl****ing obvious? LOL


As for sic:

We use [sic]  or (sic) immediately after an error to show we are quoting the source verbatim, but without correcting the error.

In other words, it shows we are quoting exactly as written, without corrections.

It's a subtle way of indicating to the original author that s/he is making avoidable errors...

[chrisbis]

I sea. ( so that would be- "I (sic) sea").

This was part of my conversation last night with the B V representative- Nicole.
My opening remarks:- (a salvo if U like!)

[24/03/2011 20:18:10] CHRISTOPHER: The answers U sent, told me, and the whole forum, of how B V has a complete lack of respect for its players/customers. It was TOO business like, very detached, remote, un-friendly, in some ways-  very unhelpful, and lacked any real Zest, in wanting to really be at one with its Clients, who at the end of the business day (it still goes dark whether business or ordinary days!) goes towards paying ALL of B V wages/costs/profit. It was very disappointing.
[24/03/2011 20:19:24] christopher: U missed answering Question 10. but that is not the sort of thing I am talking about here.
[24/03/2011 20:20:18] christopher: The explanation for the Mutual Exclusive, was at best Lame (as several members commented) and at worst quite evasive
[24/03/2011 20:22:31] christopher: I was pleased to see the Idea's I had put in, might be considered by the programmers, but really what I was looking for, was a real (REAL) partnership program, where we could work together to improve players experience, bring some new and Exciting feature to the Fore, and Ultimately, I could get U more and more players coming to BV.

And this- Nicole's first major reply-

[24/03/2011 20:25:02] Nicole: Chris, I have to be honest I wasnt the one that answered your questions. It was someone that is in charge of the casino and he is the one that changed the rules

The conversation went on to talk about how difficult change can be, within the CURRENT structure.
And how the idea's are there, but willingness to 'Alter' has to come from within.

B V are well aware of the raft of problems they face, it would seem there have been many many complaints, not just collectively like ourselves.
Nicole really wants to help us as a group.

There is a new server soon to be installed at B V which 'may' help with some of the speed/delay issues and the overload they experienced.

It could be (I can not say for definite) that some recent decisions get reversed!
Watch this space.

(BTW, I'm usually never this subtle.)

Chris.

[ThomasGrant]

Sound great Chris.
Looks like a few members of BV are a bit miffed at the changes made.

Chris... how did you get to contact BV?
And how did they chose you?
And why?

[chrisbis]

Hi Tom.

Yes, looks like a lot of complaints have headed BV's way!

I emailed them ,and asked if they would like to come to the forum, as an open(viewable) member, and talk to us about the thing players were experiencing.

And Nicole- contacted me.

Maybe I asked------ nicely!!

[crownroyal]

Hey Guys,

Here’s something that you may not have been aware of regarding mutually exclusive betting. They give us 3 free spins for every bet placed. Sooo, I’ve been taking 3 free spins and then betting a penny, 3 more free spins, and bet a penny, 3 more free spins and bet a penny, etc.

Hope this helps.
Crown

[chrisbis]

Very good point CrownRoyal.

I hope U put that penny on one of the previously spun numbers coming out of the Marquee, and not just on an EC??

A dozen bet would be the best result/bet, and then repeat it!! (if it has not hit!!) 

[crownroyal]

I was putting that penny on the EC. I'll try the dozen instead. Thanks for the advice, Chris.

[winkel]

How to place mutually bets on BV NoZero:

1 unit 1st doz
1 unit 2nd doz
1 unit 5th DoubleStreet
1 unit 6th DoubleStreet

br
winkel