*****URGENT MESSAGE TO ALL PLAYERS*****

[SamNL]

Still no funds returned on my account.

Sent them another e-mail. Haven't been accepted on their Skype yet.

[ausguy]

I think I know why you seem at the end of the queue ? It's because they don't like your Yosemite Sam image. As it's said by Ripley - BELIEVE IT OR NOT.

[foogus]

Still no funds returned on my account.

Sent them another e-mail. Haven't been accepted on their Skype yet.

I hassled them a lot Sam. Over 10 emails.

[ausguy]

How much time does one expend trying to recover 24 Euro ?  The way BV has dealt with monies owed to players revealed on here has all the hallmarks of a business under financial stress ? Yeah sure some players issues have been resolved but how many remain unresolved ? There may be hundreds that we don't hear/know about because they are from non English speaking Countries ?

Often bosses reduce staff & those that remain are told to prioritise the money making side at the expense of the payout/refund side ? Thus they end up with a stack of messages from validly disgruntled account holders with undealt issues ?

A $10/euro compo. ceiling is rather lame & indicates they get a lot errors that's their fault & so have put a cap on their payouts. Potentially they probably get a lot of it back through reinvested play ?

How many BV players on here are going to flick their account because of this continuing debacle ? I don't have a BV account, so personally I'm not affected.

[SamNL]

UPDATE:

Dear SamNL,

Kindly be informed as soon we have an update we will immediately get back to you.

We apologize for the inconvenience.

Regards,
The BetVoyager Support Team

[ausguy]

SamNL - As most of us know, that message is just BV's version of an automated message response which = 2 * 5ths of sweet bugger all.

[SamNL]

SamNL - As most of us know, that message is just BV's version of an automated message response which = 2 * 5ths of sweet bugger all.

I know Ausguy. I can't believe how bad their support is handling this situation. Constantly sending standard reply mails.

[SamNL]

Finally there's some good news to report from my side as well.

BetCruise has finally returned the funds back in my account with a 10,- compensation here as well.

[ausguy]

SamNL - from an earnings only angle not bad in the end, a 41.6% profit in a few weeks.   

As no affected BV player has answered my question yet so maybe you will Sam ?   =   What's your long term BV plan ? That is are you going to keep playing with them or give them the flick ?