*****URGENT MESSAGE TO ALL PLAYERS*****

[Gordonline]

All Members Please Read !!!!!!! 

Please can every BV player put some pressure on their support team to sort out why BV has stolen all my money from my account since Friday and even after they have admitted they have a technical problem still have not returned my funds........I am not the only player that has lost all their money

I posted this on the General Discussion section (link below)

link:://:.rouletteforum.cc/index.php?topic=14152.0

I would really appreciate everyone's help as this is totally unacceptable behavior from a reputable online casino and together we are always stronger

Thanks in advance for any help and please share so that all BV players don't fall into this situation

Gordon 

[ausguy]

There's always the possibility that BV may be in financial difficulties ?

They don't reveal an operating address except that they are licenced in the Netherlands Antilles. A small Carribean Island country to the North of Venezuela.

The phone number links to the City of Curacao.

Their Terms & Conditions are somewhat thin but some that may be relevant are :

Item 3. All care but no responsibility. If they are having any software or hardware problems it's tough luck for the player (my summary).

Item 5. For large wins (not defined ?) they can freeze funds while they check 1 month of your game sessions.

Item 7. Under certain conditions they can exclude you from playing.

My experience with customer service casino people in general is that when there are problems they often skirt around the issues & try to smooth " ruffled players feathers". As all too often there is some disconnection between them & core administration ?
The classic left hand not knowing what the right hand is doing etc.

I don't have an account with BV.

[Gordonline]

Hi Ausguy

Thanks for your reply

Yes I know where they are registered, they have admitted the technical issue on their live site whilst I spoke to them on Skype, and have confirmed that my funds are still there but you maybe right that they are just smoothing things over and keeping me and others at arms length

I can only hope that they do return my funds otherwise there's no way anything legal can be done due to where they operate from

Would be interested to hear from from Vic about this

Gordon

[SamNL]

I can only hope that they do return my funds otherwise there's no way anything legal can be done due to where they operate from

I hope so too.

But I really don't like the way they communicate with all the players of their Live games. I sent them 2 e-mails and only got 1 reply from them. And their reply was just a standard reply

[teo]

Would be interested to hear from from Vic about this

Gordon
[/quote]

--Maybe Vic is a new boss there after got rid of Betselection cc.....LOL....

[sturrock]

This has happened to me twice now. You have to e-mail phone etc etc I did get money back after a fight I will not use them any more 

[MrJ]

Just one more example of on-line play............ NO THANK YOU but good luck to you sir, I hope you get your money back!!

Ken

[Gordonline]

Just received a couple of skype messages explaining that they will return my funds as soon as they sort out the problem.....mmmmmmm

I have just emailed another complaint to each of the dept's on their email drop down list, at least it will keep the subject fresh in their minds


Will keep everyone posted

Gordon

[SamNL]

Just received a couple of skype messages explaining that they will return my funds as soon as they sort out the problem.....mmmmmmm
mmmmmmm

I hope they return the funds of everyone that has lost all their money because of this problem.
Anyway I've sent BetCruise another message. I'll let everyone know their answer.

[ati]

I'm sure they will. If you ever had to deal with Skrill support, you would know how good the BV support is. I had to wait 5 week for a reply from skrill, while as I mentioned before, BV always reacts within an hour when my money stuck in a roulette game. 

[ausguy]

I suggest you try things from a different angle seeing that BV is giving you guys the run around.

I just looked up the Netherlands Antilles casino gaming controllers & came up with  the Curacao Gaming Control Board. If you google that you'll get their email link & their role in gaming regulation there.

It would probably be worthwhile to contact them simultaneously explaining your BV problems. Perhaps then the local "BIG Brother" may bring presssure to bear so you then might get paid what's due etc. ?

As a matter of interest will you all say how much money you have outstanding with BV ?

Best of luck with it all.

[SamNL]

Great idea Ausguy.

I'll contact the CGCB.

For me I only lost 24,- euro so it's not that much but I would like to get it back from them.

[Chris555p]

@ Ati - Concerning your post above, can u please ellaborate as to what sort of problems have u had with Skrill.....?
Did u have some winnings and they did u send u a reply for 5 weeks.....? Did u get your $ after all from skrill....?
Has anyone else ever had problems getting $ from skrill....? Thanks

[Gordonline]

Thanks Ausguy

I will also try that alternative method via CGCB and keep everyone posted

They have nearly 250 Euro's of mine that I want back

PS....Can we keep this topic about Betvoyager and not Skrill thank you 

Gordon

[ati]

@ Ati - Concerning your post above, can u please ellaborate as to what sort of problems have u had with Skrill.....?
Did u have some winnings and they did u send u a reply for 5 weeks.....? Did u get your $ after all from skrill....?
Has anyone else ever had problems getting $ from skrill....? Thanks

Not a money issue, just a simple email address change.

_{ok, no more skrill in this thread}