*****URGENT MESSAGE TO ALL PLAYERS*****

[foogus]

Dear *******

We apologize for any inconvenience this may cause.
Your email has been forwarded to the department concerned.
You will be contacted as soon as possible with the outcome.

Regards,
The BetVoyager Support Team

Word for word the same response that I got today to my 10th email.

[Gordonline]

Hi Sam

This is the latest email I sent to Theftvoyager

I'm disturbed by their lack of support and that of the Dutch Gaming Authority, CGCB, Egaming company.....just goes to show that being licenced and making out that these online companies are regulated is all smoke and mirrors, we are a mere pawn in the game of chess

Keep trying Sam, and I suggest you also contact the Government over there as you will get a reply and if they receive another complaint it may help us

Good luck

Date: 09.03.2014 11:32:33
Project: BetVoyager
To: Support
Subject: Technical Issue Live Casino
Dear Support

Yet again no reply to my last email sent or Skype messages today, and I noticed you went offline

I've been reading the Terms & Conditions and didn't see anything explaining that Betvoyager has the right to Steal players funds without notice

If I knew this was a condition I'm sure I wouldn't have joined

I sincerely hope that someone from management will explain to me and other players who've been affected what really happened with our money

Gordon

[Gordonline]

Foogus

As I just advised Sam, get in contact with the local government, they have a contact page on their site and report this to them, they will reply from the Public Relations office

The more people they hear from the better

Let me know how you get on

Gordon

[Gordonline]

Hi Sam, Foogus and all

Finally had a chat on Skype would you believe, and she gave me her name (Tina)

She agreed that this has not been handled very well and the tech dept has got the live site running but Real & Play money are not available, they are hoping to have it fixed in 24 hours

She also said that she'll pass on my concerns to the management team in the morning and contact me when it's sorted

This was the first time I had a pleasant chat with anyone on support and the first time someone identified themselves, who knows it might eventually get sorted or they are still fobbing us off

Whatever happens and even if I do get my money back they need to be grovelling for continued custom or give everyone some compensation

Keep you all posted

Gordon

[ausguy]

Yeah ! a 100% sweetener amount matching your deposit with nil conditions (not a bonus) should be the least they do ? I'd imagine just to get your money back would be a relief. So slowly the BV admin. wheel turns here.

[SamNL]

It's good to see that BV finally responded to your Skype messages Gordon.

Let's hope this finally gets sorted.

[Gordonline]

Sam

Yes it was a bit more positive and nice that Tina identified herself but until the funds are back I'm staying cautious


I've also heard from a friend who emailed them and was worried about depositing money due to rumours of missing funds
They replied admitting the problem and also said all players money will be returned

At least they've admitted the problem to a player who's not been affected, fingers crossed

Gordon

[ati]

I find it interesting that apparently several member of the forum has lost their money, so I thought it might have happened to hundreds of players and that's why it take so long to sort out. But after a quick search on the net, I did not find a single public complaint or mention of missing money apart form the threads Gordonline started.

[Gordonline]

Hi Ati

Yes I know, I searched all over the internet and thought there would be more complaints, and to be honest there aren't many complaints about BV even on Casinomeister

There are a lot of players affected because they've told me but like you I thought there would've been more on here, just goes to show that most of us are happy playing their RNG

It was just a case of bad timing on my behalf for having a look at their live site

Gordon

[Azim]

subject: My Balance
--------------------------------
Hello,



I had a balance of 4 and change Euro. Not sure what happened to it?
--------------------------------



I got a reply from them...


We would like to ask you to go back to the game, you were playing.
Restore the game to either play it or exit the game, this will unlock your funds.
Make sure when leaving a game, to use the exit button (bottom right).
If you cannot restore the game, feel free to contact us, sending the name of the game (table) your money is locked in and we will be pleased to help you out.

Please be informed that your money is locked in the last game you played.
Once your done playing do not use the X button on top right of the page, please use the bottom right EXIT button to close the game.

Regards,
The BetCruise Finance Dept.

[Gordonline]

Hi All

Update

At last some good news........My money has been returned this morning and I've received the 1st email from the Management apologizing and giving a measly 10 Euros in compensation 

I have replied and asked if they feel that 1 Euro for each day's delay is appropriate, also have given them some advice on dealing with such a serious issue

Anyway at least I've got my money back which is the main thing and this thread can finally sink off page 1 

I also hope that Sam, Foogus, and Monaco have their funds back as well

Gordon

[Chris555p]

Hi Gordonline

That's great u received ur dough back; Don't forget to tell them
to make their system a lot more simple; more efficient; user
friendly so that this sort of problem is avoided as it is being watched
by gamblers from all over the world.....; It surely does not encourage
serious gambler to deposit funds in view of you all the problems u
went through.

Cheers

Chris

[SamNL]

Hi everyone,

Gordon, it's good to hear that they've given you your money back.
I've just checked my account and still shows 0,- as my balance. I can't believe it. Time to get their attention via Skype.

[ddarko]

At last some good news........My money has been returned this morning and I've received the 1st email from the Management apologizing and giving a measly 10 Euros in compensation 

That's more than your money would of made in the bank right ?

[Gordonline]

Hi Sam

Hope you receive your money today, I spoke to Tina in support on Skype, might be worth asking for her, they also replied to my disappointed skype message about the 10 Euros and totally understood where I was coming from

Let me know how you get on

Gordon